Contact Management

Maildrone's contact management follows the simple and practical principle: import contacts, manage groups, send precisely.

👥 Core Philosophy

People First, Data Second

• Contacts First: Every email is a real user
• Simple Classification: Use tags, not complex groups
• Privacy Protection: Strict data protection compliance
• Continuous Cleaning: Auto-maintain list health

📥 Import Contacts

Three Import Methods

1. Excel/CSV Batch Import (Recommended)

Supported Formats:

• .xlsx (Excel 2007+)
• .xls (Excel 97-2003)
• .csv (Comma-separated)
• .txt (Tab-separated)

Standard Format Example:

name,email,company,phone,tags
John Smith,[email protected],ABC Corp,+1234567890,VIP
Jane Doe,[email protected],StartupCo,+1234567891,New User

Import Steps:

1. Click "Import Contacts"
2. Select file → Upload
3. Match field mappings
4. Preview confirm → Complete

2. Manual Add

For small numbers or important clients

3. Integration Import

Sync from other platforms: CRM, e-commerce, social media

🏷️ Tag System

Power of Tags

Tags are Maildrone's classification core, more flexible than traditional groups:

Single Group vs Multiple Tags:

❌ Traditional groups (one person in one group):
├── VIP Customers
├── New Users  
└── Beijing Customers

✅ Tag system (one person has multiple tags):
John: #VIP #Beijing #Purchased #Enterprise

Practical Tag Examples

Customer Status Tags

• 🌟 VIP Customer - High value, priority service
• 👤 New User - <30 days, needs guidance
• 💰 Purchased - Has spending record
• 😴 Inactive - >90 days no interaction
• 🔥 Active - Recent interaction, high conversion

Business Tags

• 🏢 Enterprise vs 👤 Individual
• 🛒 E-commerce vs 📊 SaaS
• 🌍 International vs 🏠 Domestic

🔍 Contact Filtering

Smart Filters

Quickly find target user groups:

Filter Dimensions:

• 👥 Basic Info: name, email, company
• 🏷️ Tags: include/exclude specific tags
• 📅 Time: creation date, last interaction
• 📍 Location: city, country
• 📈 Engagement: open, click, reply records

Save Filter Conditions

Smart Groups: Save common filters as smart groups with auto-updating members.

📊 Contact Data

User Profile

Complete data overview for each contact:

Basic Info:

• Company, title, phone, location, tags

Engagement Data:

• Join date, emails received/opened/clicked
• Open rate, click rate, preferred time

Interaction History:

• Recent email opens and clicks

Health Monitoring

Contact Quality Indicators:

• ✅ Active Contacts: 78.2%
• 😴 Inactive: 15.2%
• ❌ Invalid Emails: 4.1%
• ⚠️ Unsubscribed: 2.5%

🔒 Privacy Protection

GDPR Compliance

User Rights:

• 🔍 View: See stored personal data
• ✏️ Modify: Update personal info
• 🗑️ Delete: Completely remove records
• 📤 Export: Download personal data
• 🚫 Object: Refuse specific processing

Unsubscribe Management

One-Click Unsubscribe: Every email footer includes:

• "Unsubscribe from this type"
• "Unsubscribe from all"
• "Update email preferences"
• "Report as spam"

Remember: Quality contact lists are the foundation of email marketing success. Keep lists healthy, accurate, and compliant - this matters more than blindly pursuing quantity! 📈